This Privacy Policy explains how Central Coast DesignPros, LLC, operating the Truckets platform (“Truckets,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information in connection with the Truckets website, web application, mobile application, dispatcher portal, trucking portal, digital ticketing tools, reporting tools, and related services (collectively, the “Service”).
This Privacy Policy applies to business customers, authorized users, dispatchers, drivers, company administrators, billing users, website visitors, and other people who interact with Truckets.
1. Business Platform and Customer-Controlled Data
Truckets is a business-to-business platform for trucking operations.
Our business customers decide what information they enter into the Service and who they authorize to use the Service. In many cases, Truckets processes dispatch, driver, job, ticket, signature, and billing-related information on behalf of the customer that controls the account.
If you are a driver, dispatcher, employee, contractor, or other authorized user of a trucking company using Truckets, that company may be responsible for providing notices and handling certain privacy requests related to information it controls.
2. Personal Information We May Collect
Depending on how the Service is used, we may collect the following categories of personal information:
| Category | Examples |
| Account and contact information | Name, business email, business phone number, company name, job title, username, account role, and login information. |
| Company and operations information | Company profile, customer account settings, dispatch details, job details, driver assignments, truck or equipment details, project information, rates, notes, and related business records. |
| Driver and user information | Driver name, contact details, assigned jobs, ticket activity, signatures, timestamps, status updates, and records created through the Service. |
| Location-related information | GPS-related activity, approximate location, or precise location information when location features are enabled and used for dispatch, ticket activity, job tracking, or verification. |
| Payment and purchase information | Ticket purchases, package history, transaction records, billing details, payment status, and information needed to process purchases. Payment card information may be handled by third-party payment processors. |
| Device and usage information | IP address, device identifiers, browser type, operating system, app activity, log data, pages viewed, features used, error logs, and system performance data. |
| Communications | Support requests, emails, chat messages, feedback, inquiry forms, and other communications with Truckets. |
| Uploaded content and records | Files, signatures, images, documents, ticket attachments, notes, exports, and other content uploaded or generated through the Service. |
3. Sensitive Personal Information
Some information processed through Truckets may be considered sensitive under certain privacy laws, such as account login information, precise location information, or government-related identifiers if a customer chooses to enter them into the Service.
We use sensitive personal information only as reasonably necessary to provide, secure, support, maintain, and improve the Service; comply with law; prevent fraud or abuse; and protect rights and safety. We do not use sensitive personal information to infer characteristics about individuals.
4. How We Collect Information
We may collect information directly from customers and users when they create an account, use the Service, create Dispatch Tickets, upload records, submit forms, purchase Tickets, request support, or communicate with us.
We may collect information automatically through the website, application, cookies, logs, analytics tools, device data, and similar technologies.
We may receive information from business customers, authorized users, payment processors, hosting providers, mapping providers, communication providers, and other service providers used to operate Truckets.
5. How We Use Information
We may use information to provide and operate the Service; create and manage accounts; enable Dispatch Ticket creation; process Ticket purchases; support dispatch, driver, approval, signature, and reporting workflows; provide customer support; communicate with customers and users; secure the Service; prevent fraud and abuse; troubleshoot errors; improve features; analyze performance; comply with legal obligations; enforce agreements; and protect the rights, property, and safety of Truckets, customers, users, and others.
6. Location Information
Truckets may collect or process location-related information when location features are enabled and used in connection with dispatch activity, job tracking, driver activity, ticket verification, operational reporting, or other Service features.
Location information may be visible to the customer account, company administrators, dispatchers, supervisors, or other authorized users depending on account settings and user permissions.
Users should not enable location features unless they are authorized to do so by their company and applicable law. Customers are responsible for providing any notices or consents required for their workforce, contractors, or authorized users.
7. Cookies and Similar Technologies
We may use cookies, pixels, local storage, software development kits, analytics tools, and similar technologies to operate the website and Service, remember preferences, maintain sessions, improve performance, understand usage, and protect against fraud or abuse.
Browser settings may allow users to block or delete some cookies. Blocking cookies may affect how the Service works.
8. How We Disclose Information
We may disclose information to the customer that controls the account, authorized users within that account, service providers, payment processors, hosting providers, map and location service providers, analytics providers, communication providers, professional advisors, law enforcement or government authorities when legally required, and parties involved in a merger, acquisition, financing, reorganization, or sale of business assets.
We may also disclose information to enforce our Terms, prevent fraud or abuse, protect the Service, respond to legal requests, or protect the rights, property, and safety of Truckets, Central Coast DesignPros, LLC, customers, users, or others.
9. Service Providers and Third Parties
We may use third-party service providers to help operate Truckets, including providers for hosting, cloud storage, payment processing, maps, email, messaging, analytics, security, support, and system monitoring.
These providers may process information only as needed to provide services to Truckets, subject to their own terms and privacy practices where applicable.
10. Payments
Ticket purchases may be processed through third-party payment processors. Truckets may receive payment status, purchase history, transaction identifiers, billing contact details, and related records.
We do not intend to store full payment card numbers on our own systems. Payment information may be handled directly by payment processors according to their terms and privacy policies.
11. No Sale of Personal Information
We do not sell personal information for money.
We do not knowingly sell or share personal information of individuals under 16 years old.
If our practices change in a way that requires an opt-out right under applicable law, we will update this Privacy Policy and provide the required method to exercise that right.
12. Advertising and Cross-Context Sharing
Truckets is primarily a business operations platform. We do not intend to share personal information for cross-context behavioral advertising.
If we later use advertising or analytics practices that qualify as selling, sharing, targeted advertising, or profiling under applicable law, we will update this Privacy Policy and provide any required choices.
13. Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain accounts, support trucking records and reports, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, maintain backups, and protect the Service.
Customers are responsible for exporting and retaining records needed for their own legal, tax, billing, insurance, regulatory, or business purposes.
Retention periods may vary depending on the type of information, account status, customer instructions, legal requirements, backup cycles, and business needs.
14. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, destruction, use, modification, or disclosure.
No online service can guarantee complete security. Customers and users are responsible for securing their own devices, passwords, networks, user accounts, and internal procedures.
15. Customer Responsibilities
Customers are responsible for determining what information they enter into Truckets and whether they have the legal right to collect, use, disclose, and process that information through the Service.
Customers are responsible for providing any required notices, obtaining any required consents, managing user permissions, handling internal employee or contractor privacy obligations, and complying with laws applicable to their trucking operations.
16. Privacy Rights
Depending on where you live and how Truckets processes your information, you may have rights to request access, correction, deletion, portability, restriction, objection, or opt-out of certain processing.
To submit a privacy request, contact us at support@truckets.com. We may need to verify your identity before responding.
If your information is controlled by a Truckets customer, we may refer your request to that customer or ask you to contact that customer directly.
17. California Privacy Notice
This section applies to California residents to the extent California privacy law applies to Truckets and the relevant information.
We may collect the categories of personal information listed in Section 2 of this Privacy Policy for the purposes described in Section 5. We may disclose those categories of information to the categories of recipients listed in Sections 8 and 9.
California residents may have the right to know/access, delete, correct, limit certain uses of sensitive personal information, opt out of sale or sharing, and not be discriminated against for exercising privacy rights, subject to legal limitations.
We do not sell personal information for money and do not intend to share personal information for cross-context behavioral advertising. If that changes, we will update this Privacy Policy and provide required opt-out methods.
California residents may submit privacy requests by contacting support@truckets.com.
18. Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under state privacy laws. These rights may include access, deletion, correction, portability, opt-out of targeted advertising, opt-out of sale, or opt-out of certain profiling, depending on the state and the context.
To exercise rights that may apply, contact us at support@truckets.com. We will respond as required by applicable law.
19. Children’s Privacy
Truckets is not directed to children under 13 years old and is intended for business use.
We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without proper authorization, we will take reasonable steps to delete it.
20. International Users
Truckets is designed for customers operating in the United States. If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other locations where our service providers operate.
By using the Service, you understand that privacy laws in those locations may differ from those in your location.
21. Business Transfers
If Central Coast DesignPros, LLC, Truckets, or related business assets are involved in a merger, acquisition, financing, reorganization, sale, transfer, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If changes are material, we may provide notice through the Service, by email, or by posting an updated version.
The updated Privacy Policy will be effective when posted unless a later effective date is stated.
23. Contact
Questions or privacy requests may be sent to:
Truckets, operated by Central Coast DesignPros, LLC
Santa Maria, CA
support@truckets.com